| EXTRAORDINARY CUSHIONS REQUIRE EXTRAORDINARY EFFORT.... Some on YOUR part... |
After 30+ years of making replacement cushions, we do not require comprehensive measurements or paper templates.... we KNOW what we are making.
However all cushions aren't necessary the same -- manufacturers change / update cushions and frames periodically -- sometimes a quick MEASURE CHECK is necessary to assure we have the correct pattern. |
| EXTRAORDINARY QUALITY... |
GREAT AMERICAN COMPANIES innovate and improve -- they do not copy or replicate mediocrity. We find nothing extraordinary about most original manufacturers' cushions. Consequently we generally improve via... High Density Foam, Gore UV Thread which will outlast the fabric itself, adapt sew pattern to alleviate stress on single seams (add full side gusset or panel), velcro insert ties, make all cushions fully reversible (flip) so they LAST longer.
Since all cushions are ultimately custom, we TALK with every customer to assure BEST cushion. |
| ORDER PROCEDURE... |
| 1) The most experienced person available will answer the phone. Everyone answering the phone has hands on production knowledge -- We don't use telephone operators or email employees talking with customers. |
2) Be familiar with the email proposal we sent you. --FABRIC, PIECES in your collection, total AMOUNT of the bid. We don't go into the file until after talking with you... We want to talk about details NOT in the computer...
Correct Frame Series, early or late? Sew pattern & fill used in a given year, should we customize the cushion for climactic extremes...
(Rain - Seattle, Mildew - Florida, Sun - Phoenix). Do you want to replicate or change the ties? Do you want your cushions fully reversible? Do you want to customize the firmness of your cushions?
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| 3) If you want to order after receiving email proposal, Call (909) 758-6179 -- we will check details, take credit card number (SSL Secure) and shipping address. (never email your credit card number.) We then send you an extremely detailed email receipt confirming: Fabric Selection, Collection, Measurements, Desired Firmness, Sew Pattern, Type of Ties Desired and any custom options such as Sta-Dry Liners, amount of invoice, shipping address... Any corrections / changes must be emailed to us within 24 hours or your order will be final. |
| 4) If we have any questions, we will send them in your order confirmation. |
| We have OEM templates in stock and simply want to see if you have an early or late model frame series or perhaps a high back cushion version. |
If you don't want to do this, we suggest you purchase the cushions from the original manufacturer with the item number appearing on your original receipt (you might want to compare prices before doing so.) Refer to our testimonials if you have any reservations about the ultimate quality or fit.
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Here's one we especially like... |
I was amazed at how much better looking and more comfortable your cushions were than originals. I was hesistant to order because your prices are so much lower than other [High-end brand deleted] sources. "Guess some folks just aren't happy unless they get hosed."
Great cushions, Great prices, Great service. Thanks again,
Bryan
Boca Raton, FL. |
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